Introduction

EPAY Inc. (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the site and our practices for collecting, using, maintaining, protecting and disclosing that information.


This policy applies to information we collect:

  • On this site;
  • In email between you and this site;
  • Through mobile and desktop applications you download from this site;
  • Interaction with our advertising and applications on third-party sites and services, include links to this policy.

  • It does not apply to information collected by:

  • Through offline means, including on any other website operated by the Company or any third party including our affiliates and subsidiaries;
  • Any third party (including our affiliates and subsidiaries), including through any application or content including advertising that may link to or be accessible from the site.

  • Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, please do not use our site. By accessing or using this site, you agree to this privacy policy. This policy may change from time to time. Your continued use of this site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


    Information we collect about you and how we collect it

    We collect several types of information from and about users of our site, including information:

  • We may collect Personal Data from you, such as your first and last name, email and mailing addresses, date of birth, government issued identification, photographs, biometric information (including but not limited to device fingerprinting), company name, and password when you use our Site.
  • We may also collect other Personal Data provided by third party identity verification services or via social networking websites.
  • If you tell us where you are (e.g., by allowing your mobile device or computer to send us your location), we may store that information.
  • Certain services, such as two-factor authentication, may require our collection of your phone number. We may associate that phone number to your mobile device identification information.
  • If you provide us feedback or contact us via email, we will collect your name and email address, as well as other content included in the email, in order to send you a reply.
  • We also collect other types of Personal Data that you provide to us voluntarily when seeking support services, such as email, information submitted via online form, video conferencing service information, other contact information, or other information provided to support service staff.

  • We collect this information:

  • Our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
  • As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet Service Provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data.
  • Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website.
  • We retain information on your behalf, such as transactional data and other session data linked to your Account.

  • Information we collect through automatic data collection technology

    As you navigate through and interact with our site, we may use automatic data collection technology to collect certain information about your device, browsing actions and patterns, including:

  • Details of your visits to our site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the site.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.
  • We may also use technology to collect information about your online activities over time and across third party sites or other online services. The information we collect automatically is for statistical data purpose and may include personal information. It helps us to improve our site and to deliver better and more personalized service, including:

  • Estimate our audience size and usage patterns;
  • Store information about your preferences, allowing us to personalize our site for you;
  • Speed up searches;
  • To recognize return users to the site.
  • The technology we use for this automatic data collection may include:

  • Cookies
  • Flash Cookies
  • Web Beacons
  • We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources.

    Third party use of cookies

    Some content or applications, including advertisements, on the site are served by third parties, including content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our site. The information they collect may be associated with your personal information or they may collect information, including personal information. They may use this information to provide you with behavioural advertising or other targeted content.

    We do not control these third parties tracking technology or how they may be used. If you have any queries about an advertisement or other targeted content, you should contact the provider responsible directly.

    How we use your information

    We use information that we collect about you or that you provide to us, including any personal information:

  • To present our site and its contents to you;
  • To provide you with information, products or services that you request from us;
  • To fulfil any other purpose for which you provide it;
  • To provide you with notices about your account;
  • To carry out our obligations and enforce our rights arising from any contracts entered into, including billing and collection;
  • To notify you about changes to our site;
  • For any other purpose with your consent.
  • We may use your information to contact you about additional services that maybe of interest to you. We may also use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences.

    Disclosure of your information

    We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

    We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates;
  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purpose for which we disclose it to them;
  • For any other purpose disclosed by us when you provide the information.
  • We may also disclose your personal information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request;
  • To enforce or apply pursuant to the payment agreement between you and the Company and other agreements, including billing and collection purposes;
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purpose of fraud protection and credit risk reduction. In the event this occurs, you will be provided advanced notice prior to the intended disclosure.
  • Updating of your information

    You can update your information by contacting our support at [email protected] and making a request.

    We will retain your information for as long as your Account has not been closed or as needed to provide you access to your Account. If you wish to close your Account, open a ticket with our support centre. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our Terms.

    Data Security

    We take the protection of your personal information seriously. We use industry-standard data encryption technology and have implemented restrictions related to the storage of and the ability to access your personal information.

    Please note that no transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.

    Changes to our privacy policy

    It is our policy to post any changes we make to our privacy policy on this page with a notice that our privacy policy has been updated. If we make material changes to how we treat our users’ personal information, we will notify you by email to the registered email address and/or through a notice on the site home page.

    Contact information

    If you have any questions about our Privacy Policy as outlined above, please contact us through our support at [email protected].

    LOGIN
    English